GRAND HAVEN, MICH., — The Grand Haven Board of Light and Power (BLP) is preparing a customer satisfaction survey, which will help set the foundation for the utility’s future planning. Starting in late February, the BLP will be reaching out to a representative sample of customers by phone to participate in the survey while also providing an electronic survey available to all customers.
In addition to evaluating the quality of customer service, the BLP will be seeking feedback regarding investments in local generation, future investments in renewable energy, a community solar project, and customer interest in energy-saving programming such as remote thermostat control.
“Our customer’s feedback is critical to shaping an electric future that meets the needs of our community,” said Robert Shelley, BLP general manager. “By hearing directly from those we serve, we can create a plan that provides reliable, sustainable and affordable power for years to come.”
The BLP has contracted with GreatBlue Research, a nationally-recognized public power market research firm, to design and conduct the survey. With results due back in April, GreatBlue is slated to present its findings to the board of directors in May. The BLP uses the results to guide the future of the utility and improve how it serves more than 15,000 customers in the Grand Haven community. The results will be valuable as the board enters into its five-year strategic planning session in early 2026.
“We recognize that our customers may get a lot of requests for surveys in this digital age,” said Mike Westbrook, board chair. “However, we really want to encourage everyone to take the time and share their experience, as well as their thoughts for the future. The BLP is grateful to have enjoyed strong customer participation rates in past surveys. We look forward to the feedback from our community as we continue our long tradition of providing life essential reliable, affordable, and sustainable power.”
About the BLP | The BLP serves over 15,000 residential, commercial, and industrial customers in the City of Grand Haven, City of Ferrysburg, Grand Haven, Spring Lake, and Robinson Townships.
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